Shipping information
We take care in preparing every order so it arrives safely and beautifully, ready to be enjoyed or gifted.
Order Processing
Orders are processed within 1–3 business days. Each item is carefully packed to ensure it reaches you in perfect condition.
You’ll receive an email confirmation once your order has been placed, and another once it has been shipped.
Delivery Time
Standard delivery typically takes 3–7 business days after your order has been shipped.
Please note that delivery times may vary slightly depending on your location or during busy periods.
Shipping Rates
Shipping costs are calculated at checkout based on your order and delivery location.
From time to time, we may offer free shipping on selected orders or promotions.
Order Tracking
Once your order is on its way, you’ll receive a tracking number via email so you can follow its journey.
Tracking updates may take up to 24 hours to appear.
Important Notes
Please double-check your shipping details at checkout to avoid delays.
We are not responsible for delays caused by incorrect addresses or courier issues, but we’ll always do our best to help if something goes wrong.
Need Help
If you have any questions about your order, feel free to reach out.
Email: info@thecandleness.com