Returns & Exchanges (30 Days)

We want you to love every purchase. If something isn’t quite right, we’re here to make the return process simple and stress-free.

Return Window

You can request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return:

• Items must be unused and in their original condition

• Items must be returned in original packaging

• Proof of purchase is required

For hygiene and safety reasons, used products cannot be returned.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

We’ll arrange a replacement or refund as quickly as possible.

How to Start a Return

To request a return, email us at:
info@thecandleness.com

Please include your order number and reason for return. We’ll guide you through the next steps.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method.

Please allow a few business days for the refund to reflect, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

We recommend using a tracked shipping method, as we are not responsible for lost returns.

Exchanges

If you’d like to exchange an item, please contact us and we’ll be happy to assist you.